Global Vacation Club (The Club) is a company registered in the United Kingdom (company registration number 12346367)
Entities collecting personal information
Collection of information
As a visitor to this Site, you can engage in many activities without providing any personal information. In connection with other activities, such as registering on the site, performing an exchange or purchasing any other Global Products, we may ask you to provide certain information about yourself, such as your first and last name, mailing address (including zip code), member number, e-mail address, telephone and facsimile numbers and if you transact business with GVC, financial information such as your payment method (valid credit card number, type, expiration date or other financial information). Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. GVC may also collect and store personal information about other people that you provide to us. For example, if you use the Site to make cruise or other travel reservations through our system, we may store your personal information and the personal information of each such travel companion. When you submit personal information to GVC through this Site, you understand and agree that this information may be transferred across national boundaries and may be stored and processed in any of the countries in which GVC and its affiliates and subsidiaries maintain offices, including, without limitation Thailand. You also acknowledge that in certain countries or with respect to certain activities, the collection, transfer, storage, and processing of your information may be undertaken by third-party vendors of Interval. Such vendors are bound by contract not to use your personal information for their own purposes or provide it to any third parties.
Use to personalize your experience of our Site
You may use the convenience of Remember Me to avoid reentering your member number and password on every visit.
If you prefer that we not place cookies on your computer, select the button below:
Please note that Remember Me requires that a cookie be stored on your computer. Other Technologies. GVC may also use standard Internet technology, such as web beacons and other similar technologies, to track your use of the Site. GVC may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information GVC obtains in this manner enables us to customize the services we offer our Site visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.
How your personal information is used
GVC collects your information in order to record and support your participation in the activities you select. GVC may use information that we collect about you to deliver the products and services that you have requested, manage your account and provide you with customer support, develop and display content and advertising tailored to your interests on our Site, enforce our terms and conditions, manage our business and perform functions as otherwise described to you at the time of collection. Additionally, if you enter a contest, information is collected to qualify the entry and contact you regarding the contest or prize awards. Your personal information is also used to keep you informed about product upgrades, special offers, and other products and services of GVC and selected third parties if you have so opted to receive such communications.
From time to time, we may send you notices of special offers, and other promotional communications on behalf of a third party. For example, we may send you an offer from a rental car agency that includes special fares for a particular time frame. Additionally, we may provide your contact information (with the exception of e-mail address) to an authorized third party for the purpose of providing you with certain marketing promotions which extend GVC benefits and services. If you do not wish to receive such offers please contact GVC and unsubscribe from this option. GVC does not sell, rent or lease its customer lists to third parties. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party. GVC may collect information about the use of the site, such as the types of services used and how many users we receive daily. We may use all or part of any information that you provide on this Site to personalize your experience the next time you visit us. This will make better use of your time and should make your visit much more productive. Financial information: We may use financial information or payment method to process or collect payment for any purchases made on our site and to protect against or identify possible fraudulent transactions.
With whom we share your information and your choices with respect to personal information
• Authorized service providers: GVC may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders or reservations, processing credit card payments, delivering packages, and supporting contests, sweepstakes, surveys and other features offered through our Site. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
• Accommodation providers. By booking accommodations on our site, you consent to our providing your personal information and booking information to these accommodation providers. Sharing this information with such providers allows them to contact you using the e-mail address or other contact information you provided regarding your stay. There are other instances in which GVC may divulge your personal information. Upon request of a resort, we may provide certain information from our membership records to your home resort(s). Such information may include but not be limited to, your first and last name, mailing address, telephone number and email address. If GVC sells assets (or the assets of a division or subsidiary) to another entity, or GVC (or a division or subsidiary) is acquired by, or merged with, another entity, GVC may provide to such entity customer information that is related to that part of our business that was sold to or merged with the other entity without your consent. GVC may provide your personal information if necessary, in GVC's good faith judgment, to comply with laws or regulations of a governmental or regulatory body or in response to a valid subpoena, warrant, or order or to protect the rights of GVC or others. Aggregated and non-personal information. We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with service providers to develop and deliver targeted advertising on our Site. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our Site and the most popular features or services accessed. This information does not contain any personal information and may be used to develop Site content and services that we hope you and other users will find of interest and to target content and advertising.
Protection of your personal information
The personal information that you provide in connection with registering yourself as a user of GVC products or services or registering a GVC product is classified as Profile Information. Profile Information is protected in several ways. Access by you to your Profile Information is available through a password and unique customer ID either selected by you or chosen for you automatically. Your password and profile information are encrypted while in transit. We recommend that you do not divulge your password to anyone. In addition, your Profile Information resides on a secure server that only selected GVC personnel and contractors have access to via password. Personal information that you provide that does not constitute Profile Information also resides on a secure server and is only accessible to selected GVC personnel and contractors via password. In addition to placing your information in secure servers, GVC utilizes security architecture and technologies, such as multi-layer firewalls, and network-based intrusion detection monitors to protect all sensitive information.
Updating your personal information and privacy preferences
You have the right to access and correct your personal information at any time. This may be accomplished by writing to GVC or email please include your name, address, and member number. You may also visit the “My Account” section of the Site. GVC also provides you with the opportunity to specifically choose the promotional marketing e-mail communications you wish to receive from us in any commercial e-mail that we send to you, you will be given an opportunity to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. GVC may send you other types of transnational and relationship e-mail communications, such as exchange or Global Grab confirmations, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. Please note that opting out of receipt of promotional email communications will only affect future activities or communications from GVC.
Privacy-related inquiries and complaints